Return & Refund Policy

Due to the perishable nature of our products, we handle returns and refunds on a case-by-case basis. We are a small family farm and we take pride in the quality of everything we sell.

If you receive a product that is damaged, defective, or not as described, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue — whether that means a replacement, credit, or refund.

If you receive broken or damaged eggs, please contact us immediately. We will replace broken eggs on your next delivery or provide a credit.

Farm stand purchases are self-serve. Please inspect eggs before leaving the stand.

Deposits are non-refundable once an animal has been scheduled for processing. This is because we commit animals to specific butcher dates based on pre-orders received.

If you need to cancel a pre-order before an animal has been scheduled, please contact us as soon as possible. We will do our best to accommodate cancellation requests made well in advance.

Once meat has been picked up from the butcher, all sales are final. Beef and pork are vacuum-sealed and frozen — we cannot accept returns of meat products for food safety reasons.

Because these are consumable food and skincare products, we can only accept returns of unopened items. Once a food or skincare product has been opened, we can’t resell or verify it, so opened coffee, tea, spice, and tallow products are not eligible for return.

Window: Return requests for unopened items must be made within 7 days of delivery.

Condition: Only unopened products in their original, sealed packaging qualify for a refund or exchange.

When we’ll always make it right: If something genuinely went wrong and it wasn’t your fault, we stand behind it fully — even on an opened product. That covers a true product defect, tallow that arrived spoiled, or a container broken or damaged in transit. Damage or spoilage must be reported within 48 hours of delivery. In those cases we’ll replace the item or refund you in full, and we may ask for a photo to confirm.

Return shipping: For unopened returns, the customer covers return shipping. If the problem was outside your control — a defect, damage, or spoilage — we cover everything, shipping included.

How to request: Contact us within the applicable window (7 days for unopened items, 48 hours for damage or spoilage) with your order number and a photo for any damage or quality concern. Approved refunds go back to your original payment method.

You can cancel or pause your subscription at any time from your account dashboard. There are no cancellation fees or commitments.

If you cancel a subscription, it will remain active until the end of the current billing cycle. No refunds are given for the current billing period once a delivery has been made.

To request a return, refund, or replacement, please contact us:

• Email: Caleb@deerrunacres.com
• Phone: 716-581-2069

Please include your order details and a description of the issue. Photos are helpful for damaged product claims. We aim to respond to all inquiries within 24 hours.