Return & Refund Policy
Your satisfaction is our top priority.
Last updated: February 2026
Our Satisfaction Guarantee
We stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, please contact us and we will make it right.
General Policy
Due to the perishable nature of our products, we handle returns and refunds on a case-by-case basis. We are a small family farm and we take pride in the quality of everything we sell.
If you receive a product that is damaged, defective, or not as described, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue — whether that means a replacement, credit, or refund.
Eggs
If you receive broken or damaged eggs, please contact us immediately. We will replace broken eggs on your next delivery or provide a credit.
Farm stand purchases are self-serve. Please inspect eggs before leaving the stand.
Beef & Pork — Deposit Policy
Deposits are non-refundable once an animal has been scheduled for processing. This is because we commit animals to specific butcher dates based on pre-orders received.
If you need to cancel a pre-order before an animal has been scheduled, please contact us as soon as possible. We will do our best to accommodate cancellation requests made well in advance.
Once meat has been picked up from the butcher, all sales are final. Beef and pork are vacuum-sealed and frozen — we cannot accept returns of meat products for food safety reasons.
Tallow Products, Coffee, Tea & Spices
If you are not satisfied with a tallow, coffee, tea, or spice product, please contact us within 14 days of receiving your order. Unused or lightly used products may be eligible for a refund or exchange.
Products damaged during shipping will be replaced at no additional cost.
Subscriptions
You can cancel or pause your subscription at any time from your account dashboard. There are no cancellation fees or commitments.
If you cancel a subscription, it will remain active until the end of the current billing cycle. No refunds are given for the current billing period once a delivery has been made.
How to Request a Return or Refund
To request a return, refund, or replacement, please contact us:
- Email: Caleb@deerrunacres.com
- Phone: 716-581-2069
Please include your order details and a description of the issue. Photos are helpful for damaged product claims. We aim to respond to all inquiries within 24 hours.